There are a variety of reasons you might want to give a discount on an order. Maybe you have a repeat customer who you want to surprise with a special discount before picking and packing their order, or perhaps you need to make up for an issue with a previous order by crediting a new one. Adding a discount while creating or updating an order is a simple way to make a great customer experience.
As you are adding products to an order in the Details section, you'll see a line item for Discount. Click it and a new window appears. You select if you'd like to add a percentage or fixed dollar amount discount, and then supply a reason. Save, and you'll see the discount applied to the order. This is also reflected in the invoice/receipt you print or email to your customer. In our example below we are giving 25% off the Fall Harvest Box to a customer who frequently visited our farmers market booth over the summer.
Note that orders that are already paid in full cannot have a discount applied, so any orders that were paid by credit card online are not eligible to have a discount added.
What do you give discounts for? Reach out to use and let us know if you have any feedback or questions about this feature.